We’ve all been there. Something is acting up on your computer and you have no idea how to fix it. As a consumer, you dread taking your machine to the store and having to leave it there for several days and pay a hefty fee. Or if you’re a business, there’s the frustrating call to the IT department and putting in a ticket.
With Bask, you can take a break from the hassles of IT and just make a simple call. One of the technicians will help you over the phone and get you back to your work (and your life) fast.
Bask in Fun, Not Tech Problems
“We’d like to think that Bask is considered the most trusted home tech support company in the U.S.,” said Clancey Dollard, director of services, with Bask. As the company website states, it’s “simple, safe tech support at home.”
Bask serves thousands of customers nationwide (consumers, as well as small businesses) with no need for computer drop offs or delays in service. With Bask, just about everything can be done over the phone.
Dollard said, it’s all about being able to answer questions from the comfort of your home or office, and allow you to focus on other things. “Our goal is to have Bask be top of mind whether it’s a problem or question—any need to do with tech support, advice or coaching.”
Bask began as ITOK in 2004 (meaning your IT is ok). The company started in Boston as a door-to-door computer support system. It eventually grew and moved to Utah.
Bask uses remote technology where a computer can connect to another through the internet. “It made more sense to staff a sales team by the phone instead of door to door,” noted Dollard. Later the company changed its name to Bask.
“The new philosophy with Bask is ‘let us take care of your tech support, and you can bask in the rest.’ Take time with your family, go shopping, visit with your grandkids and don’t worry about the problems on your computer; we’ll take care of that,” explained Dollard.
How Bask Works
There are a variety of packages that consumers and businesses can choose from for their services. “We have positioned ourselves as being the IT Department for your home,” said Dollard.
He explained that from a financial perspective, it just makes sense to use Bask. Going to a store for tech support could cost $50 to $200 per visit, and you usually have to leave your machine, resulting in a loss of productivity. With Bask, everything is done over the phone in a safe and secure way. In addition, “Every membership, no matter what level, includes unlimited tech support.”
The programs are also bundled where you can get a premium antivirus software, where you would normally have to pay separately for cloud backup and identity protection. And regarding tech support for small businesses, “the benefit is having technicians at your disposal to call whenever you need it without having to employ one yourself.”
The Generations Card
Bask is also piloting its new Generations Card, which is a unique security code that only Bask and the consumer know. This helps to prevent fraud and other malicious activity.
“Remote connection is a beautiful thing,” said Dollard. But it can also come with security risks. “With the Generations Card, there is a special number. If any of our customers get a phone call from someone other than Bask and say they’re the tech support company, they should ask them to match the code. Only they know and only Bask knows.”
Trust Bask With Computer Needs
For more information on finding out the IT package that’s right for you or your business, visit bask.com. With so many technicians at your disposal, you’re always likely to get an answer.
“And we try to hire people with both skills sets—one who can fix the computer and also break it down to tell you what’s happening and use terms that everyone can understand,” said Dollard. “That’s what sets Bask apart.”