Imagine getting into a terrible car accident and barely having enough money to cover your medical bills, let alone legal assistance. Whether the accident was your fault or not, these types of situations rarely go in your favor if you don’t have proper representation. This is the situation that Harland Stonecipher found himself in 1969. Fortunately, he managed to scrape together enough to cover all of his bills, but he felt that others should not have to face the same burden.
In 1972, Stonecipher formed the organization LegalShield to make legal care accessible and affordable to everyone, no matter how traumatic or trivial the situation. RewardExpert recently had the pleasure of speaking with David Coffey, SVP and Chief Digital Officer of LegalShield, to learn more about how the organization is helping people today.
Products and Services Offered
LegalShield has created many different options so that everyone can find the help they need. “We have created a wide array of services for any person who needs legal assistance,” explained Coffey.
For personal needs, they have affordable plans for you, your spouse and your family. The plans cover issues such as trial defense, document review, will preparation, traffic tickets, IRS audits and family law. Plus with identity theft at an all-time high, their IdentityShield plan is something that every member of your family should have.
For business needs, they offer legal consultation for employers, Human Resources professionals and entrepreneurs. They also offer legal consultation for small business owners who need contracts reviewed or questions answered.
Every law firm working with LegalShield has been screened to ensure that they are qualified to serve their members. Each firm is made up of seasoned lawyers with an average of 22 years of experience. They provide legal protection for over one million LegalShield members whenever they need it.
The lawyers are monitored daily, so they can make sure that each individual member is getting the care and concern they signed up for. When members need legal help, they can even call their dedicated provider law firm directly.
Company Growth
Since its formation, the organization has seen incredible growth. They have even expanded into the Identification Security sector, offering a new option called IDSheild.
“LegalShield now has over 1.75 million memberships protecting and empowering those covered by their legal and identity theft plans, with coverage in all 50 states plus four provinces in Canada,” said Coffey. “IDShield provides identity theft protection to one million individuals. Together, LegalShield and IDShield serve more than 140,000 businesses. Both legal and identity theft plans start for less than $25 per month.”
Using Technology to Advance
These days it is important to stay on top of the changing technological world and provide cutting-edge innovation in order to stay relevant. Yet at the same time, it is important to remain user-friendly and accessible to your customers. LegalShield has accomplished both.
LegalShield’s comprehensive database allows members to access their dedicated provider law firm from anywhere by using their phone or tablet. They also offer 24/7 customer service (via online messaging systems) for any general questions members may have about the company.
In addition to their web platform, they have mobile apps—which can be downloaded from the Apple Store or Google Play—that offer members the ability to communicate with their firm in just a few clicks.
“The LegalShield app provides members with answers to common legal questions, information to contact their lawyers, a camera tool to send images of speeding tickets straight to their attorney and an emergency legal access button that can be used for covered emergencies,” said Coffey. “The app also lets users get started without hassle on important legal documents, such as wills, powers of attorney and even prenuptial agreements.”
As of October 2017, LegalShield and IDShield Members are also able to ask legal questions without having to dig out their phone or tablet. Amazon Alexa and Google Home can both help with legal concerns or membership issues straight from the LegalShield app. Members simply need to say the virtual assistant’s name, then say, “Open LegalShield” or “Ask LegalShield,” and the virtual assistants will answer their questions.
Both Amazon Alexa and Google Home draw their answers from over 1.6 million questions asked by LegalShield users annually. With these intelligent virtual assistants, LegalShield members can have their concerns addressed even faster.
To learn more about the services that LegalShield has to offer, or to sign up for your own membership, visit www.legalshield.com.