Buying a home is one of the most important financial and personal decisions a person will ever make. Naturally, most buyers have lots of questions about mortgages, interest rates, taxes, down payments and more. A company called Mr. Cooper is aiming to answer those questions, working to make the home loan process simpler by putting the focus back on customers.
“Our goal is to bring a customer-centric approach to the mortgage industry – to be a provider that homeowners and those that aspire to become one can count on to help them navigate the complexities of home loans, and ultimately to keep the dream of homeownership alive for all Americans,” said President, Chief Executive Officer and Chairman at Mr. Cooper, Jay Bray, who spoke to RewardExpert.
Helping Customers Navigate Their Financing Options
Mr. Cooper helps customers secure all sorts of home-financing loans. This includes conventional, FHA, Home Affordable Refinance Program (HARP) loans, traditional refinancing, VA and others. Mr. Cooper agents work closely with the customer, helping them navigate a variety of financing options.
“We believe that having an honest, open conversation as well as truly listening to concerns with a compassionate ear is the best way to help customers pick the right mortgage,” said Bray. In addition, the company’s website offers comprehensive information on the various loans that are available. Once you’re ready to take the plunge, Mr. Cooper offers a simple pre-qualification process and the ability to lock in a low interest rate.
Boost Your Home’s Value
Mr. Cooper is not just for home buyers. It also offers refinancing and home equity products. Sometimes these loans are used to refinance home improvement projects that can boost a home’s value, such as the remodel of a kitchen or bathroom. Other times, these loans are the critical instrument helping customers keep a roof over their heads. “In the last year alone, we helped 23,000 customers refinance their mortgages into Home Affordable Refinance Program (HARP) loans, saving customers an average of nearly $2,000 annually,” said Bray.
New Name, New Focus
Texas-based Mr. Cooper recently underwent a big overhaul. It changed its name from Nationstar to Mr. Cooper and launched a number of programs to improve customer service. “We’ve brought all of our customer service call centers and customer service to the U.S., launched a team dedicated solely to addressing complaints and completely redesigned our website,” explained Bray.
Monitor Your Finances
Once approved for a Mr. Cooper loan, customers can enjoy a number of features designed to help them stay on top of their finances. This includes free online payments, an auto payment feature and a calendar reminder to warn customers about late fees. Mr. Cooper also offers a rewards credit card that allows individuals to use reward points to pay down the principal balance of their mortgage.
Plus there’s a tool called Street Smarts, which contains a wealth of information related to a customer’s specific loan and neighborhood. “Street Smarts lets users find out how much equity they have in their home, see recent sales in their area, view and monitor their FICO credit score, and see what it would take to pay down their mortgage faster, all right from their online account page,” stated Bray.
Partnerships to Save Money and Time
Another key component of securing a mortgage is successfully acquiring a home insurance policy. Mr. Cooper recently invested with a digital insurance agency, Matic Insurance Services. “The Matic integration enables Mr. Cooper to connect customers with competitive insurance policy quotes in minutes instead of days, all as a seamless part of the loan application process,” noted Bray.
So the next time you’re confused or overwhelmed by the loan products on the market, head to MrCooper.com. The company may just help you secure the home of your dreams.