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The Insider Guide to United Clubs

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United flyers have been pleasantly surprised over the past year thanks to significant investment being made in the airline’s club network and amenities. When the airline merged with Continental years ago, it acquired several more clubs into its vast network, which spans North America and many international locations including Hong Kong, London’s Heathrow, and Tokyo’s Narita.

Use this as a guide to get the low down on how to get in and why now is better than ever to join if you’re a frequent traveler.

Locations:

There are more than 45 clubs to choose from around the world: Atlanta, Austin, Boston, Chicago O’Hare, Cleveland, Dallas/Ft. Worth, Denver, Ft. Lauderdale, Guam, Hong Kong, Honolulu, Houston’s Bush Intercontinental, Las Vegas, London’s Heathrow, Los Angeles, Mexico City, Minneapolis/St. Paul, New York LaGuardia, Newark, Orange County, Orlando, Philadelphia, Phoenix, Portland, San Antonio, San Diego, San Francisco, Seattle/Tacoma, Tokyo Narita, Washington Dulles, and Washington Reagan airports. United Club members also get access to Amtrak Club Acela lounges and Star Alliance-branded lounges.

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United Club members enjoy access to more than 45 United Club locations

How to pay to get in:

United offers paid memberships in various packages including the option to add a spouse or to pay with miles. Discounts for elite-level fliers are a nice incentive, and the cost for full annual membership ranges from $550 for Premier 1K members to $650 for general members.

Full membership allows travelers to bring in a guest, but the spousal option is important if couples often travel separately.
An annoying initiation fee of $50 (or 7,000 miles) is tacked on for new members. Even members are subject to the new requirement taking effect in August that says they must be traveling on a same-day flight (any airline) to gain access.

Day passes are available for purchase online or in the lounge for $59, which is quite expensive unless you plan to indulge in a few alcoholic drinks.

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United Club amenities include complimentary bar service, light snacks, free Wi-Fi, conference room access and more

How to get in for free:

It’s not only forking over for membership that gets you through those magical sliding doors. Passengers traveling internationally in business or first class and those that whole Star Alliance Gold status (no matter what class they are traveling in) get free access to the lounge. Canada and Caribbean destinations are excluded, however. If you have Star Alliance Gold with a non-North American airline (say, Lufthansa or Copa), you can access United Clubs even when traveling domestically because United considers you to be an international Star Alliance member.

Let’s not forget going the credit card route. Holders of United-branded credit cards with Chase enjoy access to the lounge depending upon the type of card. The United Club credit card gives unlimited access while other cards provide a couple of day passes to use during the year. Priority Pass members that have a full (not Select membership) can also access United Clubs.

Guest policies:

Full members can bring their spouse and children under 21 into the lounge or up to two other people as guests. To enter the lounge, the member must have a boarding pass for present-day travel. Guests are not permitted when using a day pass.

Passengers traveling in international business class are not eligible to bring in a guest, but those traveling in international first class are permitted one guest. Star Alliance Gold members are permitted one guest if that passenger is also traveling on a Star Alliance-branded flight.

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Spend time in a United Club location during your travels

Amenities:

Various clubs around United’s system offer different features. Some have been updated in the new style of interior décor (like clubs in Chicago and Seattle/Tacoma) while others still boast older furnishings. Updates are being made progressively and include new furniture, work stations and more power outlets.

Separate ticketing desks in the clubs can be lifesavers when travel plans get disrupted and help to avoid lengthy queues in the terminal.
Many lounges in hub cities like Newark or Houston feature showers. All come with enclosed work carrels for added privacy, free wireless Internet access, plentiful power outlets, free local phone calls and fax machine use, printers, and conversational-style seating.

Many feature board rooms that can be rented out for a fee, and some of the largest clubs have kids’ play areas or family rooms. Clubs in Houston even feature cinema-style seating facing large-screen TVs.

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United offers complimentary beverages and light snacks for club members

Food and drink:

Now has never been a better time to join the United Club. United has expanded the food and beverage menu in its clubs. Each morning, a large buffet of fresh fruit, yogurt, cereal, oatmeal, bagels, pastries, and hard-boiled eggs are laid out. Later in the day, the menu shifts to hearty soups, salads, couscous with sriracha sauce, crackers, artisan bread, cheese, snack mix, and even Skittles candy.

The airline is partnering with celebrity chef and restaurant owner Art Smith of Chicago’s Blue Door Kitchen to help design its food menu items.

Mixologist Adam Seger will oversee bartender training and guide the selection of complimentary and paid-for bar options. The open bar features a complimentary beer, wine and well drinks, but a separate menu offers premium cocktails, beer, and wine for an added fee.
Recent additions to the club menu include illy branded coffee and specialty drinks and cocktails, like the Moscow Mule, from Chicago’s Crafthouse Cocktails. A new rotating menu will also offer regional drink selections in certain clubs.

United is even partnering with the Disney Institute to help train the third-party staff that operate many of its clubs.

Clubs not to miss:

Some of the best lounges are those overseas like the new London Heathrow club and popular Hong Kong location, both of which have larger buffets, self-serve drinks, and a wider selection of snacks.

The multi-level club in Houston’s terminal E offers stunning views of the tarmac as does one of Newark’s terminal C lounges, but both can get quite crowded. Tokyo Narita’s club is fresh from a sorely needed makeover and offers a self-serve beer machine, sushi, and edamame. Chicago O’Hare’s new terminal E club is quite eye-catching.

United offers separate Global First lounges for travelers in international first class, and these are not part of the United Club membership program.

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A rest from the day’s travels awaits you at these renowned clubs and lounges in airports worldwide

Hidden secrets:

When departing LAX, the airport permits travelers to enter any terminal with a same-day boarding pass. This means that Star Alliance Gold fliers traveling on United (even domestically) can access the Star Alliance business class lounge in the Tom Bradley International terminal. It has an open-air viewing deck of the tarmac, self-serve drinks, and a much better buffet of meals and snacks. Save time though to re-clear security when going back to your United flight (although tunnels are soon to be available between terminals meaning you won’t have to clear security twice).

Did you know when traveling Newark to Los Angeles or San Francisco in BusinessFirst, you can access United Clubs on your travel days?

Editorial Disclosure: Opinions expressed here are author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

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New United Explorer Credit Card Now Available

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New United Explorer Credit Card Now Available

The credit card world is constantly changing. Cards that were awesome yesterday are ho-hum today, so banks are always evaluating their credit card portfolio to see where they can add more value and gain more of your wallet share. Chase has recently released a new United Explorer credit card, but does it belong in your wallet? Let’s take a look.

What If I Already Have A United MileagePlus Explorer Card?

Starting June 1, 2018, all existing Chase United MileagePlus Explorer cardholders will receive new cards. The new cards will automatically come with the new benefits, but will also lose some of the perks you may have loved about the card.

New Benefits of the Chase United Explorer Credit Card

New Benefits of the Chase United Explorer Credit Card
Image via chase.com

The team at Chase and United wanted a co-branded credit card that customers would use more often. With so many credit cards offering bonus points on travel and dining, they knew they had to make a change to keep the United Explorer credit card front-of-wallet.

Bonus Points for Dining and Hotels

You’ll earn 2x miles on dining and hotels in addition to the 2x miles you earn when spending with United Airlines for flights, in-flight purchases, etc. You’ll continue to earn 1x miles on all other purchases.

These extra miles on dining and hotels are a nice bonus for those of us that don’t have a Chase Sapphire Preferred or Chase Sapphire Reserve. These credit cards earn up to 5x and 10x points, respectively, on travel and dining.

If you do have the Reserve card, you’re better off spending on that credit card for travel and dining, earning up to 10x Ultimate Rewards, then transferring 1:1 from Chase points to United miles.

Global Entry or TSA PreCheck Reimbursement

Reimbursement for Global Entry or TSA PreCheck is normally reserved for premium credit cards with annual fees of $400+. The Chase United Explorer card is one of the few sub-$100 annual fee credit cards that offer this benefit.

You can get reimbursed up to $100 for your application fees for Global Entry, TSA PreCheck® or NEXUS once every four years when charged to your United Explorer card.

Discount on In-Flight Purchases

In-flight purchases of Wi-Fi, food and beverages are big profit margin items for airlines. You’re a captive audience for hours at a time and the airlines continue to reduce service that used to be free.

Having the Chase United Explorer card will give you a 25 percent discount on Wi-Fi, food and beverages during your flight, which brings the prices down to a more reasonable level.

When you make these purchases, you’ll be charged the full amount and a credit will post to your account within 24 hours. Comparable co-branded cards from American, JetBlue and Delta also offer in-flight purchase discounts on food and beverages ranging from 20 to 50 percent, but their discount doesn’t apply to Wi-Fi.

Existing Benefits Remain

Most of the benefits of the Chase United MileagePlus card transferred over to the Chase United Explorer card:

  • Free first checked bag for cardmember and one companion traveling on the same reservation when you use your card to purchase the United flight. That’s savings of up to $35 per person each way.
  • Priority boarding for you and your companions.
  • Two United Club one-time passes each year (over a $100 value per year).
  • Your miles never expire while you hold this card.
  • No foreign transaction fees.

Retention of these benefits, along with the addition of bonus miles on dining and hotels and Global Entry reimbursement, make this card a keeper in my eyes.

Any Benefits Lost?

Unfortunately, what one hand gives, the other hand takes away.

Here are the benefits that were removed or reduced when the MileagePlus card converted into the Explorer card:

  • 10,000-mile bonus after spending $25,000
  • Trip cancellation coverage limited to $1,500 per trip
  • Price and return protection has been removed from all Chase credit cards

Does the 24-Month Bonus Rule Apply?

Chase does not allow you to earn a credit card bonus until 24 months have elapsed since you last earned a bonus with that card.

Because the Chase United Explorer card is a brand new credit card, the 24-month language won’t apply, even if you’ve received a bonus from the Chase United MileagePlus Explorer card in the last two years.

United Rewarded Summer

Chase and United Airlines are partnering with Tracee Ellis Ross to showcase how cardmembers will be rewarded throughout their travel experience.

  • Rewarded Flights: In the gate area of three surprise United hubs, cardmembers will have the chance to win hotel stays, restaurant vouchers, in-flight perks and many other prizes. The ultimate surprise is that customers on three flights can win a portion of up to 20 million United MileagePlus miles. You can also enter here to win for free.
  • Twice in a Lifetime Rewarded: This summer, PopSugar.com will host a promotion reserved for United cardholders and MileagePlus members. Stay tuned for details.
  • United Explorer Card Food Truck: This July, a co-branded food truck will roam the streets of New York City handing out samples of treats from some of the most popular restaurants from Newark Liberty International Airport.

Apply For the Chase United Explorer Card

apply for chase united explorer card
Image via chase.com

When you apply for the Chase United Explorer card, not only will you receive all of the benefits described above, you’ll also earn 60,000 bonus miles after you spend $3,000 in eligible purchases within the first three months of account opening.

There are also some added bonuses to encourage you to apply:

  • Free first checked bag
  • Up to $100 as a statement credit for Global Entry, TSA PreCheck or NEXUS
  • 25% back as statement credit on purchases of food, beverages and Wi-Fi on board United-operated flights
  • The $95 annual fee is waived the first year

With the annual fee waived the first year plus various statement credits the card offers (that can cover the annual fee starting the second year), you get to try out the new Chase United Explorer card for free for the first two years. With a deal this good, you can’t lose.

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